Refund policy
TecsMojo sells tech organization and lifestyle accessories for cleaner setups, everyday productivity, and practical cable and device organization.
This return policy applies to orders delivered within the United States.
If you have an issue with an order, please contact us before returning any item. You can reach us at support@tecsmojo.com. Please include your order number, the email used at checkout, and a short description of the issue.
14-Day Return Window
To request a return, contact TecsMojo within 14 days after delivery. Return requests are reviewed individually and must be approved before an item is sent back.
Return Eligibility
An item may be eligible for return if it is unused, in its original condition, and returned with any included accessories, packaging, or parts where applicable.
Items may not be eligible for return if they are used, damaged after delivery, missing parts, altered, hygiene-sensitive, final-sale, or otherwise marked as non-returnable on the product page or order details.
Please contact TecsMojo support before sending anything back. Items returned without prior approval may not be accepted.
Damaged, Wrong, or Missing Items
If your order arrives damaged, incomplete, or different from what you ordered, contact us at support@tecsmojo.com as soon as possible.
To help us review the issue, please include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging
- A short explanation of the problem
We may review the information with our fulfillment partners or suppliers before offering a resolution.
Refunds
Refunds are not automatic. If a return or issue is approved, we will let you know the next steps and whether a refund, replacement, or other resolution is available.
Approved refunds are usually issued to the original payment method. Processing times may vary depending on the payment provider.
Original shipping charges may be non-refundable unless required by law or unless the issue was caused by a TecsMojo or fulfillment error.
Return Shipping
Return shipping instructions will be provided after a return request is reviewed and approved. Customers should not send items back before receiving return instructions from TecsMojo support.
For an approved return requested because the customer no longer wants the item or made the purchase in error, the customer is responsible for reasonable return shipping costs.
For an approved return because an item was wrong, damaged, defective, incomplete, or materially different from what TecsMojo sent or described, TecsMojo will pay the reasonable return shipping cost or provide an approved prepaid return label.
There is no fixed return-shipping fee and no restocking fee.
Third-Party Fulfillment
Some TecsMojo orders may be fulfilled by third-party fulfillment partners or suppliers. This can affect return instructions, return location, and review timing. TecsMojo support will provide the appropriate next steps for each approved return.